Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Syltra platform at syltra.in and app.syltra.in (the "Service"), operated by Adornet Labs (OPC) Pvt. Ltd. ("Company", "we", "our", or "us"), a company incorporated under the laws of India. By using the Service, you agree to be bound by these Terms.

1. Definitions

• "Service" refers to the Syltra platform, including the website, web application, APIs, and all related services.
• "Advisor" refers to any SEBI-registered Investment Advisor (RIA), Research Analyst (RA), or other financial professional using the Service.
• "Client" refers to individuals who access the Service through an Advisor's invitation to view portfolios and updates.
• "User" refers to any person accessing the Service, including both Advisors and Clients.

2. Eligibility

• You must be at least 18 years of age to use the Service.
• If you are an Advisor, you represent that you are a SEBI-registered Investment Advisor (RIA) or Research Analyst (RA), or are operating within the legal framework applicable to your advisory or research services in India.
• You are responsible for ensuring that your use of Syltra complies with all applicable laws, regulations, and SEBI guidelines.

3. Account & Authentication

• Accounts are created using your mobile number and verified via OTP (one-time password) delivered through SMS and email.
• You are responsible for maintaining the security of your mobile device and account credentials.
• You must not share your account access with unauthorized individuals. Team access is available through the team management feature with appropriate role assignments.
• We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk.

4. Service Description

Syltra is a workflow management and compliance tool for financial advisors and research analysts. It helps professionals create and manage portfolios, manage client relationships, publish updates and research, track client acknowledgements, and maintain SEBI-compliant audit logs.

Syltra is not an investment advisor, broker, stock exchange, depository participant, or trading platform. We do not provide investment advice, execute trades, manage funds, or make investment recommendations. All investment decisions are made solely by the Advisor and their Clients.

5. Advisor Responsibilities

• You are solely responsible for the accuracy of portfolios, stock allocations, research content, and update content published through Syltra.
• You are responsible for obtaining appropriate consent from your clients before adding their information to the platform.
• You must comply with all applicable SEBI regulations, including maintaining required records, providing disclaimers, fulfilling disclosure requirements, and adhering to the code of conduct for your registration category.
• Syltra provides tools for compliance (audit logs, acknowledgement tracking, compliance reports) but does not guarantee regulatory compliance — that remains your responsibility.
• You must not use Syltra to distribute misleading information, unauthorized investment advice, or content that violates SEBI regulations.

6. Client Responsibilities

• Clients access the platform via Advisor-issued invitations and authenticate using OTP verification.
• Clients are responsible for reviewing portfolio details and updates shared by their Advisor.
• Acknowledging an update on Syltra indicates that you have read the update — it does not constitute investment consent, agreement with the advice, or a buy/sell order.
• Investment decisions remain solely your responsibility. Syltra is a communication tool, not an advisory service.

7. Subscription & Payments

• Syltra offers Free, Starter, Growth, and Enterprise plans with different feature levels and usage limits.
• Paid subscriptions are billed monthly or annually through Razorpay, our authorized payment gateway partner.
• All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
• Payment is processed securely by Razorpay. By subscribing, you also agree to Razorpay's Terms of Service.
• You may cancel your subscription at any time. Access continues until the end of the current billing period. No prorated refunds for partial periods unless specified in our Refund Policy.
• We reserve the right to change pricing with 30 days' advance notice. Existing subscribers retain their current rate until the next renewal.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of SEBI regulations
• Upload malicious files, viruses, or attempt to compromise platform security
• Scrape, reverse-engineer, decompile, or attempt to extract the source code
• Create fake advisor profiles or impersonate other advisors/analysts
• Use the platform to distribute spam, unsolicited marketing, or misleading investment claims
• Attempt to access another user's data or bypass tenant isolation
• Use the Service in a way that could damage, disable, or impair server infrastructure
• Resell or redistribute access to the Service without authorization

9. Intellectual Property

• The Syltra platform, brand, logo, UI design, and underlying codebase are the intellectual property of Adornet Labs (OPC) Pvt. Ltd.
• Content you create (portfolios, updates, research, client data) remains your property. You grant us a limited, non-exclusive license to store, process, and display it solely for the purpose of providing the Service.
• You may export your data at any time through the platform's built-in export features (CSV, Excel, PDF).

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied. We are not liable for:

• Investment losses arising from advice shared through the platform
• Data loss due to circumstances beyond our reasonable control
• Service interruptions, downtime, or degraded performance
• Third-party service failures (Razorpay, MSG91, Cloudflare, etc.)
• Accuracy of stock market data provided through the platform
• Actions taken by Advisors or Clients based on information shared via the Service

Our total aggregate liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Adornet Labs (OPC) Pvt. Ltd., its directors, officers, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

• You may delete your account at any time from account settings or by contacting support.
• We may suspend or terminate accounts that violate these Terms, with reasonable notice where possible.
• Upon termination, your data is retained for 30 days, after which it is permanently deleted while preserving audit log integrity as required by regulations.

13. Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 of India. The seat of arbitration shall be in India.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, any legal proceedings shall be subject to the exclusive jurisdiction of the courts in India.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

17. Contact

For questions about these Terms: