Refund & Cancellation Policy
Last updated: March 1, 2026
This Refund & Cancellation Policy applies to subscription services provided by Adornet Labs (OPC) Pvt. Ltd. through the Syltra platform (syltra.in and app.syltra.in). We want you to be fully satisfied with our service.
1. Free Plan
The Free plan has no charges and requires no payment information. You can use it indefinitely with no obligation. No refund applies to the Free plan.
2. Free Trial
- Paid plans (Starter, Growth, Enterprise) include a 14-day free trial.
- No credit card or payment information is required to start the trial.
- If you do not subscribe before the trial ends, your account automatically reverts to the Free plan — you are never charged without explicit action.
3. Cancellation
- You can cancel your subscription at any time from your account settings in the Syltra dashboard.
- After cancellation, you continue to have access to paid features until the end of your current billing period (monthly or annual).
- No further charges will be made after cancellation. The cancellation is processed immediately through Razorpay.
- Your data is retained for 30 days after the subscription expires, giving you time to export your portfolios, clients, updates, and audit logs.
- Audit logs required for SEBI compliance may be retained beyond the 30-day period per regulatory requirements.
4. Refund Policy
Monthly Subscriptions
Monthly subscriptions are non-refundable. You can cancel at any time, and access continues until the end of the current billing month. Since we offer a 14-day free trial and a forever-free plan, you can fully evaluate the platform before committing to a paid subscription.
Annual Subscriptions
Annual subscriptions are eligible for a pro-rata refund within the first 30 days of purchase. The refund amount will be calculated as the annual fee minus the cost of months used at the monthly rate. After 30 days, no refunds are issued, but you can cancel — access continues until the end of the annual period.
Exceptional Circumstances
We may issue refunds outside this policy in cases of:
- Extended service outage (> 48 hours) not caused by scheduled maintenance or force majeure
- Duplicate or erroneous charges due to payment processing errors
- Features materially misrepresented at the time of purchase
5. How to Request a Refund
To request a refund, email us with the following details:
- Your registered mobile number and email address
- Subscription plan and billing period (monthly/annual)
- Reason for the refund request
- Razorpay payment ID or subscription ID (if available)
Email: [email protected]
Response time: Within 3 business days
Refund processing: 5-10 business days via original payment method through Razorpay
Company: Adornet Labs (OPC) Pvt. Ltd.
6. Plan Downgrade
You can downgrade from Growth to Starter (or to Free) at any time. The downgrade takes effect at the end of your current billing period. No partial refunds are issued for downgrades.
If your usage exceeds the limits of the lower plan (e.g., more clients than allowed), you'll need to reduce usage before the downgrade activates. Existing data is never deleted automatically — you will be prompted to take action.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Existing subscribers are grandfathered under the policy active at the time of their purchase for the duration of their current billing period.
8. Contact
Company: Adornet Labs (OPC) Pvt. Ltd.
Billing: [email protected]
General: [email protected]
Website: https://syltra.in